DH
Daniel H
1 reviews | Active since Jun 2012
27 Oct 2015, 19:21
One Month+ Telkom Order Not Activated
Good day,<br> <br> Unfortunately this is the second HelloPeter post that I'm having to report on regarding this Telkom Order.<br> Please will you assist me with our Telkom Order, at the end of September we ordered our internet line speed to be upgraded from 4MB's to 10MBs.<br> <br> It has been more than a month and no progress on the order, the internet speed still hasn't been upgraded.<br> <br> I have gone to the Telkom store on three occasions and called the call centre numerous times, but with no success.<br> <br> Please will Telkom assist us to have this order processed and activated.<br> <br> Reference Number: ***A<br> Previous HelloPeter Reference Number: SM157097<br>
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Replies (1)Telkom's replyOfficial
27 Oct 2015, 19:51Hello DFH,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM157097 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM157097 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply27 Oct 2015, 19:51
Official
Hello DFH,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM157097 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM157097 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
