One month no help or service

I've been trying to sort out my LTE with telkom for a month now, when I previously posted here I did receive calls from telkom, and a sub from telkom did come over, however, two weeks later my problem has still not been resolved or sorted out, I have received no help whatsoever. My job has been put on hold because of telkom's pathetic service and call centre agents who can't even speak proper English!