One month later and still no sign of technician

Logged an official fault for my telephone & ADSL line on the 17th of December 2015. One month later and still no technician has made an appearance. I have now logged an official complaint with the NCC (National Consumer Commission) who will take things further on my behalf. Thanks Telkom. You always leave us with having to take extreme measures to get BASIC customer service from you, which we pay alot for.