1 reviews | Active since May 2011
One Month - Four reviews - No Response
<p>OK, it has now bwwn one month and four Hellopeter reviews. Telkom refuse to contact me to resolve my billing issue. In fact they decided to add another R240 odd Rand for reconnection. Please note reconnection had to be done because they added incorrect charges in the first place. The debit order fee were not supposed to be added. I reversed the debit order because you invoiced the incorrect amount. This entire billing issue is just a long trial of Telkom mistakes, which they refuse to discuss with me or adress, and they think that if they ignore it long enough the issue or I will go away. Telkom - not going to happen untill one of your operators give me a call and resolve this issue!!!!</p>
Reply seven days ago and nothing further........
Danie.
Reply seven days ago and nothing further........
Danie.
I have been submitting reviews and raising disputes (last one ref ********** 59923) for the past three months. My only request is that I need someone with the authority to take decisions of reversal on my account to give me a call. No response whatsoever. There are charges on my account for which I should not be responsible liked to this original (weekender plus) issue. I will be affording Telkom the opportunity to contact me to discuss up until 5 August 2017. My phone number is below. If I do not receive a response I will do a press release during that next week (8 August 2017). It is not about the magnitude of the issue, but about the attitude of Telkom and larger companies like them who think they can bully the small scale consumer in whatever way they see fit.
I have been submitting reviews and raising disputes (last one ref ********** 59923) for the past three months. My only request is that I need someone with the authority to take decisions of reversal on my account to give me a call. No response whatsoever. There are charges on my account for which I should not be responsible liked to this original (weekender plus) issue. I will be affording Telkom the opportunity to contact me to discuss up until 5 August 2017. My phone number is below. If I do not receive a response I will do a press release during that next week (8 August 2017). It is not about the magnitude of the issue, but about the attitude of Telkom and larger companies like them who think they can bully the small scale consumer in whatever way they see fit.