One month and still no ADSL

We have been trying since 5 July to get our home ADSL fixed. Despite more calls to the call centre than we can count, an escalation code, 707367 (goodness knows what this means because nothing is expidited), several emails to Telkom sent from its website. NOTHING. <br> A technician on 24 July found that the problem is not at our house (our line), but with external cables and said that these would be fixed the next day (which in my book should have been on 25 July). <br> Phoning the call centre (081180) is a nightmare - on 1 Aug we gave up after listening to the music for 36 minutes. <br> PLEASE can we get our ADSL back? And a credit on our account for the month during which we had no service.