ONE MONTH AND NO SERVICE FROM TELKOM

Good day I am totally fed up with calling 10217. I have reported a fault at least 5 times now first ref no:384 CRZ 010915 please note the date, second ref refno# 742781 this is supposed to take 24 hours as this is a business telephone we are talking about. Then again 535CRZ21/09/15. This is now for the customers fax line yesterday after spending - an hour on the phone with a consultant whom I must say was very helpful in sending out emails to (whom ever could assist with this being sorted out). Yet the customer is still waiting, This after it took Telkom more than a month to sort out a problem that they had caused when working at the Telkom Poles, they mixed up two companies no's around (one of the companies was this customer), well after a month of blood sweat and tears they sorted out my Client's line they are actually getting their own calls now and not calls for a complete different company, (unfortunately) I was informed that the other company (not one of our clients) is still having problems with their line and that they are not getting any service from Telkom what so ever. So if anyone from Telkom will please contact me, they can go according to their ref no's I would app