One month and ADSL line still not installed

I ordered an ADSL line installation on 12 June and it still hasn't been installed a month later. I have been following up to no avail. Order number is ********** 18 You complain that you are losing customers to fibre companies but you are losing business because of poor customer service. I would have loved to switch but there is no fibre coverage in my area. I now start my day with calling the Telkom call centre, wait on hold for half an hour, then remind them to check my order, but it still hasn't been installed.