ONE HELL OF A SERVICE DELIVERY

I phoned for a line repair and right after an upgrade... this is how it went ... REPAIR yes sir we see the noise on the line is a problem we will sent a tech out... Next day he comes out finds problem is line running into house solution lets run a line over the boundary wall through a window through the courage into the house... Dont worry sir this is just to get you up and running ...

2 weeks later still no repairs to lose house lines line still lying lose the whole route to the manhole...

Upgrade time .... Phoned ... Yes sir we can offer you 20mb VDSL ... one week later no joy no upgrade yet phone again sorry sir there no VDSL in your area ... But you said I could get 20MB... Ok sir lets check again. Yes sir we will need to sent a tech to the exchange to change you over to VDSL ok thank you ... One week later sorry sir seems your application is stuck in the system... can you unstuck yes sir im busy with that .... 30min later I will have to sent tech to the exchange... one week later again same story... I am now on week 4 of upgrade week 30 of repairs from hell

This is the poorest service I have ever received from telkom/open serve I would like an reply from someone that can actually help me get this sorted and my upgrade done.