One client - no difference

<p>Me and my wife roamed our prepaid numbers to Telkom mobile (8ta) just more than a month ago. Got good service at the Somerset Mall store and was quite impressed. Last Monday (09/05), my wife just could not get any network. At first we thought it is the phone and put the SIM into another phone - but the problem persits. I phoned Telkom's Customer care on 180 to report. A case was logged and escalated to their technical department. The investigation would take about 72 working hours which I was fine - did not realy have a choice to be 3 days without a phone. I supp**** them with an additional number as the number in question is off. By Friday evening, I have not heard anything from them and called again. Just to be told that the case was closed. The technician tried to give me feedback on the number that is offline and could not get hold of me(or my wife) and decided to close the case. Really!! If you did not fix the number, how will you be able to contact us on that number. I then provided them with a second additional number to phone me on with the feedback. Up till today, no feedback at all. I know that we are just one client, but if you can't appreciate one client, I do not see the company growing this fast for much longer. My wife's (AG Bosman) number is *** - this is the number that is still offline. My number is ***. I don't see myself go into the store again and wait 60 minutes again to be served.Then we will just have to port back to our old networks again. Jerome Bosman</p>