One Bright Star In a Dark Telkom Black Hole

Had a call today from a Pieter at Telkom ADSL/Technical Support this morning, and he was the ONLY one which addressed our ADSL synchronisation issue, after 2 weeks of being told that it is our router that was faulty! We went and sourced another router at considerable cost only to have the same sync issues. After throwing my toys out of the cot yesterday 20/12/2018, a Sinhle at 10210 escalated my fault for the technician who previously told us last week that our router was faulty to come out again. Turns out the error was on Telkom's side - Pieter said he did a simple recreate of our profile" on their server (or something like that) and voila, we're online again! Why can't more people of Pieter's calibre and competence be employed in their call centre? Now we have purchased an unnecessary second router, and Telkom surely won't be reimbursing us for this!!