One again telkom has dissappointed me!!!

Previously I have published a review about Telkom Mobile earlier this year. I got everything that I needed. However my phone started acting up again 2 weeks after receiving my phone. I did not have the time to take it to my nearest Telkom Mobile branch. I took it back to Telkom in Blueroute mall, where I have booked it for the first time, and booked it in for its second service as it is still under warranty. The young lady who assisted me did not mention anything about me needing to pay any fee. The young lady said it'll take the phone 21 days. I booked the phone on Saturday, 28 October, received an sms on Tuesday 7 November saying my phone has been allocated to a repair warehouse. I just received an sms saying my phone's warranty has deemed out and I need to pay a fee of R1449,00!!!!!!! How is that even possible? Firstly I got the phone in December 2016, it's only the beginning of November 2017. Secondly, I was not informed by this by the young consultant lady at the Telkom store in Blueroute Mall.

I am not paying this R1499 nor am I taking the phone back, I demand a new phone. This is un acceptable!!

This is a total *******!!