One adsl line vs 6 Telkom technicians

No internet since 1 Jan 2019. Fualt logged 4 Jan 2019, due to holidays. Telkom keep on saying the fault is assigned to a technician and the technician will call me. No call as yet and no technician. I have made about 15 calls to 20210, sent 20 emails to ********** and sms'd 8 "service" with number to 30591. Telkom has given me a escalation number ********** on 23 Jan, not even this seems to help. My call to tech support yesterday confirmed this fault has been assigned to 5 technicians already and they still can't manage to fix one line. My call this morning to support informed me a 6th technician has been assigned to this fault. Unbelievable. Every communication with Telkom ends with the technician or a manager will call me, I'm still waiting 36 days later.