SM
Sanet M

1 reviews | Active since Nov 2015

27 Nov 2015, 11:33

once off data bought. don't allow me to use it

Have a contract with data included. It was used up one month before new inclusive was due. I bought a once-off data bundle. With real, non-expiry money. Telkom does not allow me to use the once-off data while I have inclusive data. And now they are taking it back, because I did not use it before the 'expiry'. To me it feels like they are *****ing from me! They feel they can do it because it's (somewhere) in the T&C's. I find this unacceptable behaviour. (btw. They also 'cant' transfer the data to my other number.) So I have no way to use a product which I paid extra for, I have no recourse, and they have T&C's, they have my money, and on the 1st they will have the rest of my once-off data bundle. How is that fair business practise?? (ref ***3)

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Replies (1)
Telkom
Telkom's reply27 Nov 2015, 15:39
Official
Hello sanet.mulder,

We have tried calling you on the provided mobile number the call gets disconnected after ringing. We have sent you an email with the feedback.

Network will give Inclusive data priority over Once-Off data. This feedback was provided to you on the case.

Your social media reference number is SM172241.

This response serves as confirmation that your query has been resolved and closed.

Have a great day!

Regards,
Joshua
Telkom Social Media Team