Once again they ***** money

Telkom are *******. They are so Quick to take your money but never quick to resolve a complaint.

Account no *** EFT Ref No ***

so i have actually had a problem with telkom since last year august when i decided to take out a contract form my son. nobody informed me that the first initial amount that is actually a test debit does not get allocated to the account. crazy but true. so that was my first issue. Then because the subscription fee that was to be paid only went off with the first bill that suspended all 3 of my telkom lines for 3 days.

how totally unfair as the other tow contracts were actually up to date. that was the first breach of contract on telkoms' side. So after trying to get hold of a manager and get it sorted and spend hours on the phone with telkom over a period of 3 days they eventually decided to attempt to fix the problem. when the bill actually came for that month we noticed that telkom is charging like a R200 connection fee for all 3 contracts each. so instead of actually getting my credit all they did was credit the invoice to make it seem that they actually did something about it. how ever they still took the wrong from my bank account so in actual fact they stole money from me.

now again i sit with nothing but issues from telkom. I cannot get hold of a actual manager that can do his or her job. everyone there is ***********.

i cannot get hold of the sales department to get copies of my contract as i want to cancel now because telkom are *******.

once again we changed the banking details and debit order date. so they took money off of my account witch is correct except that they still had the wrong date so the debit order bounced. so i anyway paid it over via eft. so the amount was only allocated on the 3rd of march but the invoice went out on the 1st of march.

now i already had to pay the bank fee of R150 for a returned debit order But now telkom is charging me R 202 for the non payment. which is actually their fault. how does that work?

i want all 3 of my lines canceled with immediate effect. i am also going to be taking further Legal action against Telkom as they have all the Recording available to listen to to correct the mistake but are to dame lazy to do what we are actually paying them for.

I want an answer and i want it by the end of business today.

***.

***

***

these are the 3 numbers that i have with telkom.

account holder A Kriel

You can contact me on *** to gert the rest of the information required

Angelo Kriel