Once again they messed up

My wife took out a new contract in June at the telkom store in Town. We already have two existing contracts in her name. The two contracts come out of my bank details. The new contract payments should come out of my wife/account holder bank account as instructed. I received outstanding payment notifications stating there's an outstanding balance which was a shock as the debt orders are SUPPOSED to be set up. However i made my way to absa bank and made a cash deposit as instructed on the text. 2 days later our phones are restricted due to none payment. At this moment im upset as i need to make urgent calls and have a nanny looking after my 10 month old baby. Well i called the customer service line and i received misleading information that does not make sense. And to top it off the advisor just said theres no payment theres nothing she can do. I asked to speak to a manager and waited on hold 4 30 mins. The manager had the same attitude and he dropped the line. No call back nothing. I called back the next day to find out the text message with the ref number is incorrect and my payment is floating around its been 3 days and my accounts are still restricted i will seek legal advice.