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fatima.mohamed fatima.mohamed

1 reviews | Active since May 2016

30 May 2016, 12:40

Once Again TELKOM thinks nothing of taking money from the average working class!!!!

<p>Once again my parents telkom line is switched and they need to fork up a bill which they have not been using for 2weeks due to cable *****!!! And Telkom expects the customer to pay the bill which they had not been using for 2weeks. Another household is in possession of their number and might be abusing it as they are unaware of the SWITCHED LINES.</p> <p>Telkom please explain to me why MY PARENTS need to see to that bill if the error is on your side?</p> <p>Honestly you are not providing a service anymore! Its all about the money your can ***** from the poor customers that pay you willingly as they are forced to use it due to internet and telephone usage.</p> <p>I tried calling TELKOM 4 times today only to put through to 10 thousand different departments, there again you have proven how *********** your call centre operators are. I ask to speak to a manager I get put through to the business dept what *** is that. I then get put through to the residential dept again and can you believe it THERES ONLY ONE MANAGER on the FLOOR! now that is UTTER BUL**** for a big company as telkom!</p> <p>Telkom please reinburse the people that you are *****ing from and do not hold the customer accountable for your MESS UP!</p>

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Replies (2)
Telkom
Telkom's reply30 May 2016, 13:23
Official

Hello fatima-mohamed-shaik

This response serves as confirmation that your query has been received.
Your reference number : SM238142
A consultant from our billing team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

Telkom
Telkom's reply30 May 2016, 13:24
Official

HI fatima-mohamed-shaik

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team