Once again Telkom sucks

Quick overview January 2017 no telephone line no internet over a year later and 50 plus calls to them they tell me they are not replacing the cables. I then stupidly took out LTE with them which worked until until july 2018 and then i could no longer reicieve my Emails after + - 10 phone calls im told it has been suspended due to non payment of my original telephone account ,I spoke to billing who after about an hour of back and forth disscusions admitted it was there fault and i would be notified when it was solved. I got fed up waiting so i phoned on the 08 october only to be told that it was still not solved i asked to speak to a supervisor and was given the stock reply she is on lunch at 15h00 in the afternoon . Does anyone out there know who can help me resolve this as they make me pay but do not give the service promised.