Once again Telkom shows it's true colors

I logged a call to 10213, for a service upgrade on the Friday 29 March, at which point a very delightful gentleman by the name of Tony informed me that this will be attended to within two days. I then followed up on the 3 April, where the level of service dropped severely, I rudely told that this will take seven days. Monday followed up on the status of the order Samantha Govender, the agent who handle the call from the Durban call centre , then informed me that my request was only placed on the 3rd and that it will take 7 to 10 days to have my request completed. at this stage highly frustrated I requested to speak to a team leader or supervisor or senior member of staff, Samantha refuse to comply, stating that it's against Telkom policy to have customer speak to anyone who manage them. she further informed me that my requery into the incident will be escalated as well as the matter of how the call was handle will be escalated as well as she will log it and I will be contacted within the next 24 to 48 hours in regards to both incidents. It's now Friday I have not been contact in regards to anjything from telkom. Cherry on the cake is that my request is for a line speed upgrade, which requiring a technician to go out to the exchange and make the necessary configuration, the technician has rarely work to do, goes out once or twice week to do installation or configurations. After years of customers complaining of bad service when are people ever going to get it, it's called "SERVICE" and that the people the employee even as an outsourced company represent them. 2019 maybe companies should look less at way to cut cost, and more at ways to improve our level of service, maybe our consumer will say I don't mind paying more for excellent matter I was treated or waiting cause I know Samantha did her best, went the extra mile to have my issue resolved, followed up is still the same, have you had feed back up, and then offer new services, wanting that customers business, instead of I don't care I do just what they say, I get paid.