SL
Sharon L

1 reviews | Active since Jul 2011

23 Sept 2015, 13:35

Once again Telkom I have no Internet

After previous attempts to get my Internet working and putting my complaint here on hello Peter, I am once again without Internet. After contacting their call centre once again I am told that I will just have to wait for a technician that can take up to 3 working days . This is unacceptable as I pay my account every month on time but am not getting the service I am paying for!!! Previous I was also told the problem I had was that someone had put me on someone else's account and not using my own 10mbps speed, no wonder my Internet was so slow. Who is using my account cause I don't have the speed I am paying for either. <br> <br> Someone at Telkom is being very dishonest because people are paying for a service they are not getting. <br> <br> All I want is peace of mind that I have Internet at home but Telkom don't care. I MUST JUST WAIT!!!

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Replies (1)
Telkom
Telkom's reply23 Sept 2015, 16:20
Official
Hello shlie,

We apologize for the inconvenience caused by the delay to resolve your query.

Our Fixed Line Department is still attending to your query & feedback will follow soon.

Your social media reference number is SM144137.

Regards
William
Telkom Social Media Team