ONCE AGAIN TELKOM HAS LET ME DOWN

I logged a complaint last week after waiting almost 1 month now for a simple telephone line to be installed. I was given drama about a R700 once of fee at the branch when I app**** for the line as they couldn't pick up any credit record for my husband so decided to load him. After explaining to the person at the store that my husband has no credit record as he has never had an account in his life, the consultant assured me that this fee does not apply and it has been removed. 1 week ago I complained on hello peter about the fact that its been almost 1 month and still no line has been installed. I was contacted or acknowledged immediately but not about the line being installed but rather about R700 fee that needs to be paid. After sending another email to them, I was told that I will not need to pay the R700 and that it was removed. I am now still not being helped for the real issue which is NO LINE IS INSTALLED YET, I also was told yesterday via email that someone is rocking up at my house today at 8am and it take 1 full day for installation so I need to not be at work today. THIS IS ******** AND INCOVENIENT AFTER STIPULATING THAT I CANNOT DO ANYTIME BEFORE 6PM IN THE WEEKDAYS