Once again Telkom disappoints and delays

A month ago my daughter walked into the Walmer mall Telkom shop to request a fibre line. The worst experience to walk into as the ladies the the shop lacks customer service and shows no regards to customers.

After a month of to and froing, eventually the fibre cable was installed. Today we received the router. Unable to connect it for quite some time we went back to the shop.

Once again the Walmer branch ladies - ignored me and told me they have to technical person available… I asked to speak to the manager in the shop and was told he/she was not available. I waited 20 minutes - no service..

We then attempted the online way as my daughter came for work and we called one number after the other. One line after 20 minutes the lady told us she deals with DSL only. We then tried the Dlink support. They told us we required a Poe account details - which Telkom should have emailed. We called again and after 30 minutes were told to call sales as they need to close the order.

We called and no help as we then got on the help line - after hours - not available

Sadly after a month - now email came from Telkom to assist with the user name and password

Sadly customer service is lacking …