ONCE AGAIN SERVICE DELIVERY STINKS

Ok so this is an annual thing with Telkom, but this time I receive a call from a Telkom consultant advising me that Telkom is changing everyone's Landli nes over to Wireless. This was in 2018. We are now in the 3rd month of 2019. So in January 2019 my line just stops working..NO SERVICE. Im thinking maybe this is how the changeover is happening until Telkom sends or calls and advises how these new handsets works. Anyway in February I log a fault and receives a text confirming the fault that was logged. I receive a call from someone and she wants to give me a qhole explanation and the more I keep telling her that all I'm interested in is to have my Landline up and running. Half an hour later I receive a message to say the fault has been repaired. Im not sure who was smoking their old socks but how can Telkom say the The Fault has been repaired when there wasn't weven w Technician out to solve the problem. So I log another Fault, aweek ago today is Friday and I didn't even receive a Reference number. Im so sick and tired of this.. But one thing I do know is I have Wire Wire and they Telkom wants to get rid of this Cos I don't think they make any or get no revenue from this. So they creating problems and want us to just give up,but hell no I will not change to a normal line. They have consultants that have no people s****s they think that when they call you they doing you a favour, meanwhile forgetting we are the CUSTOMERS. NO CUSTOMER NO BUSINESS. They are signing people up in the Athlone area for Fibre, but if you with another ISP you have to change over to Telkom to be able to get Fibre..what nonsense is this..