1 reviews | Active since Jul 2011
Once again pathetic customer service
<p>Yesterday a lady phoned me and asked if I app**** for my line to be migrated back to telkom. Which was done and sorted last week. The lady's phone was defective and I couldn't hear what she qas saying properly. No again for the third time this month my internet is disconnected. Connect my internet and make a note and telkom's system that the issue is resolved so that other telkom employees can stop phoning me and ask to confirm matters that was done and completed a week ago.</p>
Ok so appearently my line was downgraded to a land line only while I was using my internet within the last 5 days, without me knowing about the downgrade. So it is now going to take up to 14 working days for the line to be migrated back to a dsl line. I only want and need a dsl line and not the phone line since I do not use it. If my internet at home is not connected in the next 2 days you can go ahead and cancel my whole account at telkom.
Ok so appearently my line was downgraded to a land line only while I was using my internet within the last 5 days, without me knowing about the downgrade. So it is now going to take up to 14 working days for the line to be migrated back to a dsl line. I only want and need a dsl line and not the phone line since I do not use it. If my internet at home is not connected in the next 2 days you can go ahead and cancel my whole account at telkom.