Once again, no service delivery!!!

It's almost three(3) weeks since I logged a fault with TELKOM, for my landline. Upto date the problem hasn't been resolved and I don't get any feed back from them. Yet I've been charged and my account debited for my landline rental and ADSL package. But in the last three(3) weeks nothing has worked.

I keep hearing the same story from the call center, "a technician has been assigned to your fault". But when will it be resolved??? Will I get my money back???

This is pathetic service TELKOM. I'm giving them a week max. Thereafter I shall move onto another service provider and take legal action with them.

This issue has been going on for over a year now. This will be the third time this year I've reported the same type of fault. The cable at the back of my house is very old and has been repaired many times. The technicians on site diagnosed this and even put in a request to have it changed. But nothing has been done.

*Reference number: ********** 9 *Escalation number: **********