Once again getting the run around from Telkom

A few weeks ago I upgraded my contract at Ferndale branch. I was then told that I must claim my headsets from the Huawei App gallery. When I had called the call center for guidance on how to do this they said that the store needs to provide the headsets. When I went to the store they said that I must go to the store that I did the upgrade with. When I went back to the Ferndale store they advised me that they do not have stock and will call me to arrange delivery of an alternate headset. Two weeks later I called for feedback and the consultant told me that "the book clearly states that I have to claim from the website". He then gave the phone to his manager who after explaining my experience to her told me that I am the one that is not listening and that's why I don't have my headset... My message to Telekom is to please take your phone back and cancel my contract and take me off your database.... When you collect your stuff please don't call me after that... Never ever again.!!!