Once again feeling frustrated.

First of all, I don't know why the Telkom Direct store at College Square has a contact number/phone as from day one that I had my contract, I have NEVER been able to get through to that store to speak to someone. Pathetic service...Last Thursday I went to exchange my router as it just stopped working, according to the staff they didn't have stock and an order was placed. Till today I haven't gotten anything from them, they are unable to tell me when they're getting stock and they're unable to follow up. According to them they have sent mails to head office but \no one gets back to them""; yet I'M left in the dark waiting...and waiting...and waiting;I want this resolved as soon as possible. It's been over a week now and it's ridiculous..."""