Once again, disgusted!

Once again, Telkom strikes!

My internet has been off since June 29. It is now nearly 2 weeks after calling your center 56 times, going to store, having technicians come to my residence and yet, nobody wants to assist!

I work from home and have now lost a full 2 weeks of money and all they say is “you can get credit on your bill”. Well I want way more than that for the amount of time, effort, petrol and money I’ve lost!

Your manager at our local store was horrific! He literally said there is nothing he can do, when I am PAYING for you to provide a service?!! After explaining this exact same situation to everyone! You people messed up! The line was off at first, I requested an update and all of a sudden nobody is able to sync the router or anything! This is the worst experience ever!

I’ve spoken to several agents, who was unhelpful and rude! I then request to speak to a manager who for some reason is never available! I then eventually get to speak to a manager and she drops the call?! I have all these recordings and will have it go viral!

Also, going to the store several times and then being told the integrated sim we were given was the incorrect one, the employee ‘assisting’ is standing and sending personal WhatsApp’s on her phone! I even have images of this which I will upload to all social media networks!

I also spoke to one of the ops managers (Ashraf) who handed me over to a very helpful (Jerome) but in the end they were also not able to assist! How is this business being run?

All I asked for was for a temporary router and I’m told I have to wait 21 days?! Now it’s another 21 days unpaid and not working because of your incompetence!

This is not the first time I’ve had this disgusting service! Please have this resolved, IMMEDIATELY! I am not going to pay for a service which is used to work to earn money to PAY YOU, and then I am not receiving what I am paying for!