Once again causing me hassles

Once again Telkom is annoyed me (for a lack of a better decent word)

I've had problems with you guys for month on end with my paymenta and now you decide debit me on 13th October 2017 when my debits are the 5 of every month!!!!!!

I call your call centre and surprise surprise, my payment on 5 October bounced but you took my money already on 29 September. Guess who has to now most probably pay rejection fee for your ****. I'm still waiting for my resolution on my previous complaint that was closed without giving me any feedbac****