CM
Craig M
1 reviews | Active since Jun 2014
26 Feb 2016, 10:54
Once Again, Bad Service from Telkom
I logged a fault with Telkom on Monday 22/02/2016 and to date nothing has been done. After calling the call centre twice for feedback, I've been told today that my fault has yet to be assigned to a technician. My Telephone and DSL line has been down since Saturday 20/02/2016 and no-one at Telkom gives a damn. The call centre agent I spoke to today said that once a technician is assign, it could take 7 14 working days to resolve. ARE YOU KIDDING ME TELKOM???, I'M PAYING FOR THIS SERVICE AFTER ALL!!! I cant wait for Fibre to Home in our area as I'm going to cancel my Telkom subscription as soon as there is an alternative. :-(
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Telkom's replyOfficial
26 Feb 2016, 11:35Hello MitchCom,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply26 Feb 2016, 11:35
Official
Hello MitchCom,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team