CS
Christo S

1 reviews | Active since May 2016

19 May 2016, 07:51

Once again... BAD service...

<p>I phone Telkom about two weeks ago for the deal of the month and app****, first of all they never phoned me back as promised and secondly i had to apply two time for the same product. Eventually i got through to Anele who help to apply for the second time for the deal of the month tablet. She informed me about the proses and how it will word. The first debit order did go through last week and according to her they will then approve me and give me a call, well a week has come by and nothing, i received an e-mail stating that they are trying to get hold of me but no one had called as yet. I tried to call numerous time but after two hours of holding on listening to the same irritating song i couldn’t take it any more i can’t spend the whole day on hold. They already took the first debit order and i paid for a service that apparently does not exist. I am so disappointed in Telkom and frustrated. </p>

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Replies (1)
Telkom
Telkom's reply20 May 2016, 13:57
Official

Hi Christo87Sch

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is:SM235184

Regards
Luleka
Telkom Social Media Team