ONCE AGAIN BAD SERVICE

2 months ago I made payment at the Telkom store. I awaited for my debit order to go off this month only to wait till the 10th and call the customer care line and be told that my debit order was cancelled as I made payment at the branch 2 months in a row. Yesterday I made an eft payment of R1200 on my account. Today the 11th I look at my bank statement and see that R2264.70 was debited from my account. I called your customer care number only to be told by the lady that they cant do anything because the payment of R2264.70 does not reflect on there side. I asked to speak to the manager on duty and was told they are in a meeting. I made this call at around 17:30. Really, it does not reflect???? Then how the ****ing hell is my debit ordered cancelled and when payment is made, Telkom debits my account???