YV
Yvette V
1 reviews | Active since Dec 2013
16 Mar 2015, 13:42
Once again bad service!!
Upgraded to iPhone 6 - the phone was bent. Took the phone in on the 17th February and I have still not received a new handset. The policy for taking mobiles in for repairs is 21 days, we are well overdue. No courtesy of providing me with an update from the sales consultants to the area managers. This service is unacceptable and I am sick and tired of Telkom Mobile charging for a service that they clearly do not provide. I want to have this matter dealt with IMMEDIATELY!!!!!
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Telkom's replyOfficial
16 Mar 2015, 16:39Hello yvalensky,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96615.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96615.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply16 Mar 2015, 16:39
Official
Hello yvalensky,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96615.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM96615.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,