Once again...ad service

<p>On 6 March 2017 I received delivery of my device after upgrading via the telephone upgrades department. When I upgraded they advised that my new simcard (to fit the new device) would be active after 24 hours after dleivery. I phone on 8 March to follow up since there was no active service yet and they logged a call, and escelated it to the manger. On 10 March phoned again and they again logged a call. On 14 March I phoned again, and again they logged a call. On 15 March, my fiance was in a motor vehicle accident at night, and could not reach my - why? Because Telkom had not yet activated the simcard! This is pathetic! It was a serious accident and he had to walk to the nearest place to find someone with a cell phone to phone me for help! Unbelivable! Can you urgently have this resolved or else I will go to the newspapers and social media to let all know how important the customers are to Telkom!! Seriously get your processes fixed!!!!!!!!! <br />Upgrade number - ********** </p>