DR
Dayalan R

1 reviews | Active since Nov 2015

07 Apr 2016, 20:17

Once again, 3rd issue for a new customer

This is now my 3rd report for this company in 3 months. Since my last posting, I have received a call, explained what has happened and was assured by the consultant that this will be resolved. Yet the next set of communication within Telkom has left me baffled. Knowing I have a line, I have been called by various consultants to INSTALL a line. The issue is on my bill, not INSTALLATION!!<br> 1. I have been setup and billed as a company, as Telkom got it wrong and listed me, a private individual at a home, on a private and company rate. It shows as a double billing on my statement.<br> 2. Telkom has added interest to a bill when they failed to communicate to me, that they could not raise a debit order, when I instructed them to. Telkom has put them selves in arrears and is charging me interest for failing to raise their debit order.<br> 3. I raised all these issue on so called disputes, with a consultant, dispute number or ref number: ***0 and ***2.<br> I need Telkom to urgently look into this and have my account rectified from inception as a private person, reverse all interest and business charges! If you do not get hold of me on my cell, leave a message and I will call you back!!!

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Replies (1)
Telkom
Telkom's reply07 Apr 2016, 20:28
Official
Hello dreddy1101,

Apologies for the inconvenience caused. Our consultants will urgently look into this matter and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team