1 reviews | Active since Nov 2015
Once again, 3rd issue for a new customer
This is now my 3rd report for this company in 3 months. Since my last posting, I have received a call, explained what has happened and was assured by the consultant that this will be resolved. Yet the next set of communication within Telkom has left me baffled. Knowing I have a line, I have been called by various consultants to INSTALL a line. The issue is on my bill, not INSTALLATION!!<br> 1. I have been setup and billed as a company, as Telkom got it wrong and listed me, a private individual at a home, on a private and company rate. It shows as a double billing on my statement.<br> 2. Telkom has added interest to a bill when they failed to communicate to me, that they could not raise a debit order, when I instructed them to. Telkom has put them selves in arrears and is charging me interest for failing to raise their debit order.<br> 3. I raised all these issue on so called disputes, with a consultant, dispute number or ref number: ***0 and ***2.<br> I need Telkom to urgently look into this and have my account rectified from inception as a private person, reverse all interest and business charges! If you do not get hold of me on my cell, leave a message and I will call you back!!!
Apologies for the inconvenience caused. Our consultants will urgently look into this matter and advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
Apologies for the inconvenience caused. Our consultants will urgently look into this matter and advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
