***** on New Data Contract

Good day I have been a Telkom client for years with a 10 Gib LTE data contract which I have renewed several times since inception. I upgraded my existing package to a 40 Gig LTE data contract and immediately upon inception *****ulent charges were lodged against my account labelled “Account subscriptions & once-off charges”. I queried with yourselves on 5 July 2023 under call reference clarence11:*** (as I was told by the operator) and I was told that these were additional services that I had subscribed to. This is categorically not the case – I have NEVER subscribed to any service and have not received any benefit from anyone and as such this is blatant ***** committed by Telkom – If Telkom did not directly commit such *****, Telkom certainly aided and abetted the *****sters to ***** money from me. So a brand new contract and Telkom commits ***** from day one!!!! I point out that your agent was quite happy to tell me that I had to pay the money as I had subscribed to something that I didn’t and would send me the “proof” - WHAT PROOF? I NEVER subscribed to anything!!!!! The “PROOF” is still outstanding, the promised email or SMS never arrived. Your agent clearly either doesn't care about clients or doesn’t have the expertise to deal with this kind of issue and couldn’t refer me to a *****, Compliance or Legal division. Listen to the call – I was not polite but I’m sure you’ll get the just of what I’m saying. I further point out that even though Telkom is completely at fault in committing and or aiding and abetting crime I had to call Telkom I had to waste about 30 minutes of airtime being told nonsense effectively causing further financial damage. I once again place on record that I NEVER subscribed to anything – the SIM card is NOT in a phone but in a TELKOM MIFI Router which I’ve had for years. I will not pay these *****ulent charges and if deducted will reverse the debit order and cancel the contract immediately. I will NOT be a victim of CRIME and I will not support a ******** organisation! I will in any event be laying a complaint with the Regulator, the Consumer Protector as Telkom clearly don't have the systems in place to protect clients and this needs to change!