On my own

On the 1st of August I app**** and received an ADSL line and modem. I have since placed numerous requests for assistance for a tech person to set my home adsl wifi up. Telkom came out once with no communication or time resulting in the technician arriving when there was nobody home. I know that they will automatically respond to this complaint and then I will get a SMS saying that they have tested my line and it works - I will then still be sitting with my finger up somewhere without Wifi.