ZJ
Zelma J

1 reviews | Active since Jun 2016

02 Jun 2016, 07:23

on line purchasing of uncapped wifi

<p>Good morning, I have a prepaid land line and the no is *** for years , in middle February 2016 I phoned in online to get my son the uncapped wifi the line installed for wifi ***, ,the amount that I committed myself was for Internet R389+uncapped R372 +land line R246 total of R1007 , my first sms I received for the amount due was R1730, 20 in march in April received another sms R3209. 05 , I phoned in to enquire about this amounts because this is not what I committed budget for, I spoke to I don't know how many consultants , and still nobody can explain why I received a bill that is R700 more than what I budgeted for , for me was said I have to pay first before this can be sorted out , the wifi were suspended April already, received sms today R1900 wifi not in use </p>

0
Replies (2)
Telkom
Telkom's reply03 Jun 2016, 07:04
Official

HI ZelmaJonkers

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

ZJ
Zelma J's update07 Jun 2016, 12:33
Reviewer Update

Good afternoon , I only received a call on 2 June 2016 to pay R693 and been given a reference no and which I made on Friday and I had to email it to telkom , were also said that they will phone back on Monday today is Tuesday and nothing happened yet wifi and lines still suspended , regards Zelma Jonkers