ON HOLD FOR OVER AN HOUR - NOT ENOUGH AGENTS

I've had to call Telkom on 5 occasions during this past month due to technical problems with my ADSL router. <br> I was cut off without my call being answered after being on hold for 20 minutes on 2 occasions.<br> On the other 2 occasions, I had to hold for at least 30 minutes before my call was answered.<br> Today I'm on hold for 55 minutes and counting. This is totally unacceptable. I have a business to run and can't spend precious hours on hold.<br> I'm considering cancelling both my home and business ADSL subscriptions with Telkom simply because I have to wait too long for anyone to attend to my queries or ADSL issues. <br>