On hold for more than an hour

I called ***5 have been on hold for more than an hour and have now given up.<br> I just signed on for an ADSL line and to be fair, the technician arrived at my home and my brother let him in. <br> The technician then informed him that he couldn't install a line because the house is too far away from the exchange. <br> <br> He then said that \people from Telkom"would come over the weekend (21-22 Feb) and install the line. <br> When exactly is a one big mystery. I would like the technical team to please advise on the date and time that they plan on arriving so that I can not only plan my weekend accordingly but also alert my neighbours if the people need to go into their yards as well. Can this be done ASAP please? <br> <br> The call centre situation is simply unspeakable and is a shame. I have called the number more than 5 times today and each time I give up because of how long it takes. <br> <br> """