On hold for more than 30 minutes

I first tried to get help from a Telkom representative using the online chat site, whereby I was notified to contact the 10213 callcentre. In doing so, I held the phone for over 30 minutes trying to get to speak to ANYBODY!!! However, it would seem that my call is not that important as the voice kept telling me.<br> <br> This is causing me to revert to a Telkom branch where I am going to spend the next hour trying to get a reference number on why I have not received my delivery for my router yet.