On hold for 40 minutes and call dropped!

Item: Telkom
Rating: 2
Author: Samantha N

I am attempting to get billing information for th last 2 months. I called a total of 3 times because the call was being dropped and spent a total of 40 minutes on hold. Still no help! It was am absolute waste of my time. I still need th information and am dreading calling back.

Helpful (0)

Replies (1)

Telkom's replyOfficial

20 May 2015, 14:56

Hello captain501,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM112204.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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Telkom's reply20 May 2015, 14:56

Official