ON HOLD FOR 3 HOURS!!!!

So I called Telkom on 10210 on the 18/09 at 8:30 am just to be transferred from 1 person to another. Eventually I speak to Ashwell Jonas who was very helpful and immediately sent me what I requested 3 weeks ago. Only problem is that he couldn't assist me with the top up on data. So he transferred me... I then held on the line till 10:30 when somebody answered the call but he was speaking and laughing with his fellow colleagues in the background whilst I'm saying Hello like an old damn fool on the other-side. Eventually after 10 mins my call got dropped. I then phone back on the 19/06 just to be transferred again from one agent to another. The 1 guy even told me that he does not know what I'm saying to him. He has no idea what I am talking about his going to transfer me AGAIN!! I then wait another 50mins on the line and eventually I speak to GUGU who tells me that I must go to PEP or SHOPRITE and BUY 8ta airtime call the number on the slip and then tell them to load it onto my telkom account!! I have had this account for over 15 years and they cannot assist me by just toping up my account and adding it onto my monthly bill!! This is definitely pushing me to change to MWEB