On Hold

Firstly, I called Telkom a month ago letting them know about my issue. (after being put on hold for about an hour)<br> The lady on the phone advised me she needed to speak to her manager regarding my issue, and would call me back the following day. She said if I don't get a call back, I should email [Email Removed] & then notify them of my issue so they would assist me.<br> <br> I sent 4 emails to the that email as nobody called me back & still no response.<br> I tried calling them today as well trying to get through but I was put on hold AGAIN for 30 minutes waiting for someone to assist me.<br> <br> This is unacceptable.<br>