On going Telkom ADSL Fault

I have been battling with Telkom regarding my intermittent internet connection. I lose signal at least once an hour. I am offline - landline and internet for an hour to 2 hours at least 1 a week. All the call centre does is report the fault. I don't need any more 'reporting' I need my service fixed. I don't get a rebate for all the time I am offline. This is shocking service. I don't get refunded for the data I have to use via my mobile to make contact with them. This has been going on since the service was installed 18 months ago. I need it fixed, not reported and I need it escalated beyond the call centre and fault reporting.<br> @Telkom onTwitter by the way are amazing and respond immediately - however that does not fix my problem.