On going issue : Intermittent service continues

Hi Peter,<br> <br> We are having disgusting intermittent service problems with TELKOM AGAIN. Once again, our TELKOM telephones have been crackly and unclear, and the TELKOM ADSL / Broad band internet has been weak, and intermittent.... (Fault number this time: 160CNK190715)<br> <br> Telkom technicians have been here various times etc., it is always \we need new telephones"";15/07/19 23:22;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;866645;768483;17;2;0;0;0;0;2;NULL;NULL;NULL;15/07/20 4:08;15/07/20 2:13;Bab, bad service at Bakwena Toll Gate;6,41E+12;;***;On second occasion I have received bad service from a specific Lady on duty again today 20 July at 3.20.<br> Firstly she was asleep, secondly after hooting for ages to wake her up, then struggling forever to let her open the gate.<br> She is unfriendly, BAD BAD SERVICE<br> Then she is arrogant by refusing to open the boom to let me through ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;122845;822655;8;2;0;0;0;0;2;NULL;NULL;NULL;15/07/20 6:42;15/07/20 5:01;three weeks wait ..and lots of excuses ;8,41E+12;servide department ;***;imagine waiting for three weeks to get your granite for your kitchen , sales reps and consultants told us this will be delivered in 5 days , its been three weeks and every week we get a new excuse , <br> its so sad because this company doesn't allow you to cancel the order or they want to keep 80 % of your money , BE AWARE - the service is pathetic = you get emails sent to a work pc on Saturday rather then someone calling you ,. there is no customer service , its so sad ... from such a big company ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;693174;717614;32;2;0;0;0;0;2;NULL;NULL;NULL;15/07/20 7:16;15/07/20 5:19;PAYOUT DELAY;8,91E+12;PAYMENT DEPARTMENT;***;ITS NOW 4 DAYS SINCE I'M WAITING FOR MY PAYOUT AND NO ONE IS GETTING BACK TO ME;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;764286;660;17;2;0;0;0;0;2;NULL;NULL;NULL;15/07/20 7:08;15/07/20 5:20;Emails being read without responding;C39KQX7N and C39KQWR4;;***;2 weeks ago I purchased return tickets and last week 13th June I called the call centre as I needed to cancel the tickets, it got cancelled then I was advised by the consultant that I need to send an email to [Email Removed] for the refund,the email got read and no response received. The following day 14th June I sent a follow up email and they then responded stating that the query was forwarded to the relevant department. I waited until the16th June and then I called the call centre again where I was then told that i need to email [Email Removed] for the refund and at this point I was already fuming as I was given the run around. I sent the email and the mail was read and I received no response, I sent a follow up email on the 17th and also got a read receipt but no response. I want my Refund , this is pathetic customer service. I have been using greyhound for the past 7 years and I am now disgusted in the service I am receiving;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;690500;55;14;2;0;1;0;0;2;NULL;NULL;NULL;15/07/20 6:55;15/07/20 5:22;Manager refused to assist!;9,41E+12;Cellular Dept.;***;A cell phone purchased from gateway appears to be faulty and switches off whilst in my pocket. I get to the store which I had purchased the device from to report it within the OBF policy. I am told that I need to show that the device is faulty or else I would have to wait 21 working days without a phone. The manager is called, Siyabonga is his name. He then tells me he cannot see the phone being faulty hence my complaint is not valid and he cannot do anything but send it in for an assessment. I advised him that it should not take 21 working days for a device to be assessed especially when the device is being returned within the OBF period and it is not a repair. All he did was tell me what he couldn't do for me. I advised him that as a manager he should not be telling a customer what he cannot do for them instead tell me what he can do to help me. I then got irate as I told him he cannot expect me to wait without a phone for three weeks. He started to walk away and say that, \I cannot assist you\"""