jB
jonathan B

1 reviews | Active since Apr 2014

03 Dec 2016, 13:32

Omg Not Again ,from the start of this instalation to a few months down the orad im Still havaing **** Service

<p>Well i had a really pain of a time with this line first and formost your phone centre and tech ned to alighn there stories together one after the other they change constantly having a new excuse whats worse is you people fail to reliase that i am a it tech worked on vibre and tellicominications so i know what the hell is going on ,now if someone isnt droping my connection rate and why would they when the syncing on snr\attenuation etc are perfect keep doing this then there is the matter im paying for a higher speed and its against the law to offer and charge for a service you can't render according to your contract that you bind me to,the line is disconnecting with highload usage ,has alot of jitter on it they now changed my speeds to less then half myline ,whats worse is your damn techs say there coming then don't showup ***! I''m now charging you for a day of my pay and subscriptions i can't use properly due your service having and issue well over 3weeks in the works cause by your maintinance and upgrades which you faiuled to notify people on that echancge line when they installed a sub point pole for the exchange to increease they ,blew one of my own personal routers along with a pc due to the line spike just f...ing pathetic ,your technicains claim to be working on the exchange but did they fail to notice we have cctv in the area and not to mention i an walk to in in less then 2mins seen no activity there ,this constant excuse of exchange being an issue is now bull**** and the first excuse was luaghable one as i told the one lady that contacted me previously to the last **** i had off add bills i never asked for in the first place due to incompidence of staff that rather play facebook then deal with customers and hence why your pavilion shop is so hated,now to im tired of technicains claiming to come and not bother showing up ,i tired of having a service that is not devlivering as it should and is difunctional now is there a way to move me immediately over to lte uncapped im tired of line issues ,i never had this issue when i was first on telkom in newgermany and i mean even the pinecrest centre that was usefull was close now we have some moble shop that doesnt even offer support to phone or adsl line users isnt that bios ,anyhow please see to the matter being resolved i refuse to pay the bill till your issue is sorted and i even notice my bill went up *** i never agreed to anthing other then the original 1180 all inclusive package im disgruntle to the point where im going to contact a ombudsman as well as the consumer board 3weeks is unexceptable it effects bussiness ,gaming , online subcriptions etc will you be willing to refund the cost you have caused me to miss out on or being unable to use properly 70%of the time due to your services being down ,don't offer a service if you can't deliver and why m,ust i pay for less then half my uselual line speeds i dont abuse my line its mainly for voip,it support,gaming which donates 90% of usage some downloads are massive anyhow once i cool down can somone contact me with a a revised bill for nov b4 i even bother to pay it since its been outa wack sine the 14th only ref on thr 16th becasue some phone guy didnt log the fault anyhow just get my line up to how it was when it first got put in , why is there such a delay with service ,there is no excuse for lack of serivce since technically i do work for telkom in a company that either partnered up or was bought out either way i except nothing but perfection in my work for my cliental why is it not the some with your technicains!</p>

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Replies (1)
Telkom
Telkom's reply05 Dec 2016, 09:18
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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