Ombudsman complaint

I would like to make a formal complaint .

I have a *****ulent account by Telkom since 2022 and this has been affecting me in my daily life and goals. I’ve been up and down to branches and calling in and my complaint was never acknowledged or logged as I never received any feedback. I opened a police case in 2022 as well about this and nothing has been sorted since then. When I went to Telkom in Cape Town they advised me that they know this agent and they will send me an email with the details to take this further but nothing was sent either. I was informed that this will be dealt with and every time I go to Telkom they tell me to call in as they can’t do anything. Once I call in they tell me to send my police report which I did I even had an affidavit at the time and never got a response.

There should be plenty of emails from me to Telkom and calls. It just shows how *********** the agents are to look at the emails and responses. I found out that it is one of the agents at Telkom that took a Xbox out on Mother’s Day 2022 and I only found out about this when they took money out of my account. How do you take out another contract without getting a signature from the authorised contact. Please do tell me because this is not on.

Nobody ever got back to me and who said that I am the only person that this has happened to. Who said that I am the only person that this has happened to. I called to cancel the account as soon as she said I was approved however this agent never took the liberty to cancel my account and how they want 16k for me for an account which I have received nothing for.

**** I’m telling you. I will never take an account out by Telkom again and do let this be an eye opener for everyone reading this. This affected me so much that I had to change banks I also never got a debit mandate to sign for any payment to go off so tell me how did this get approved. I want to know how all of these things were authorised. I called so many times to Telkom that at first I was going to leave it but now as it affecting my credit score and my future this needs to be dealt with urgently.

Please contact me as soon as possible to get this sorted as I will be suing and taking you to the ombudsman. I would like a deadlock letter.