OMBUDSMAN ACTION AGAINST TELKOM

On June 29 2018, I decided to take out a contract with Telkom. However once they delivered the package, I wanted to return it and asked the ladies from cancellation to cancel the contract as they had already come to collect the device within that 7 day cooling off period.

I have called Telkom numerous times within the course of those 7 days and the one agent I spoke to said that she had email cancelations to terminate my contract. HOW THE HELL AM I GETTING A STATEMENT TO BE CHARGED FOR SOMETHING I DO NOT EVEN OWN. And how has Telkom still not cancelled this contract?

Fortunately I have all the calls recorded requesting the cancellation of that contract and the courier came to collect the device as it was an online purchase.

I WILL BE TAKING TELKOM TO THE OMBUDSMAN AND THE VERY AGENTS WHO I CONTINOUSLY ASKED TO CANCEL MY CONTRACT!!!!!!!!!