JF
Jaques F

1 reviews | Active since Nov 2012

15 Mar 2018, 18:01

Old outstanding fees

I am under debt review for almost 5 years. I had a contract with telkom mobile. I cancelled the contract when i went on debt review.

Now you don't even want to sell a simple sim card to me or assist me . You tell me that i need to pay almost R4000.00 for the cancellation of that contract.

As far as i know the new credit act, you are not even suppose to collect on this so called bill any more. How can you charge me this amount for the remainder of the contract , if i go under debt review. This happens for a reason,

I was always loyal to telkom, even till now with the adsl, and never , and i will repeat that , never was this mentioned to me till now, when i wanted to buy a sim card.

If this is how you treat your loyal customer's, then i don't know.

Please assist in this regard, otherwise, you will give no no other option, but to move to a different service provider with all my business. That is home adsl and mobile prepaid's

0
Replies (1)
Telkom
Telkom's reply05 Apr 2018, 08:35
Official

Good Afternoon Jaques

Thank you for making contact with us

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Jawaad

Telkom Social Media Team

Best regards,