Old fault preventing new fault from being reported

I've been having issues with my Telkom line and off over the last year. A fault was logged last year to resolve an issue with the 'Call Forwarding' service.<br> <br> This fault was never resolved and now that my line is entirely off and no dialing tone is present. To add insult to injury, this fault cannot be reported via the normal Telkom channels because a 'fault has already been reported on this line.' Meaning last year's fault was never closed and now the new problem cannot be handled.